Frequently Asked Questions (FAQ)

Frequently Asked Questions

Everything you need to know about partnering with Alton Tech.

Are you a direct factory or a trading company?

We are a professional source manufacturer of industrial cleaning equipment. Our advanced production facility is located in Nanjing, Jiangsu Province, China. By working directly with us, you cut out the middlemen and secure genuine factory-direct pricing.

Do you provide OEM and ODM customization services?

Yes, both OEM and ODM partnerships are highly welcome. We can fully customize machine colors, materials, configurations, and print your personal brand logo upon request. Exact MOQ for deep customization can be discussed based on your specific requirements.

What certifications do your cleaning machines hold?

Quality and safety are our top priorities. Our factory is ISO9001:2015 certified, and our floor scrubbers and sweepers carry full CE (EMC, LVD) and UKCA certifications for global market compliance.

Do you provide samples before bulk orders?

Yes, we do. Since our cleaning equipment (like ride-on scrubbers) consists of high-value machinery, we require a sample fee and freight costs. However, we value long-term partnerships—this sample fee can often be credited or discounted when you place a subsequent bulk order.

What is your Minimum Order Quantity (MOQ)?

If we have standard models in stock, the MOQ is just 1 unit. For OEM/customized production runs, we are flexible and will negotiate the MOQ according to your exact business situation and market needs.

What is your standard delivery time?

For standard models currently in stock, we can dispatch within 1-2 working days. For new production or customized bulk orders, the general lead time is 30-45 days after receiving your order confirmation and deposit.

What are your payment terms and accepted methods?

We accept T/T (Telegraphic Transfer), Western Union, PayPal, and other secure payment methods to ensure quick and convenient transactions. Our standard bulk order payment terms are a 50% deposit before production, with the remaining 50% balance paid before delivery.

What is your warranty and after-sales service policy?

We stand behind our manufacturing quality with a one-year global warranty. We provide detailed video manuals, technical support, and accessible spare parts. Any quality concerns will be addressed rapidly to ensure your complete satisfaction.

Still have questions? Our Key Account Managers are ready to help.

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